About Us
Making business-customer communication smarter
AI Operator is built by a team of engineers and entrepreneurs who believe technology should work for business, not the other way around.
Our Mission
Give every business access to technology that was once available only to corporations. An AI operator that works 24/7, speaks six languages, and costs less than a single intern — that's not science fiction, that's our product.
Our Story
Idea & Research
Founders faced the missed calls problem in their own restaurant business. A quarterly analysis revealed 40% missed calls — each a potential customer.
First Prototype
A team of 5 engineers built a voice AI operator prototype. First pilot — a restaurant chain in Zurich. Result: -78% missed calls in month one.
Platform Launch
Public launch with voice, WhatsApp, and Telegram support. 200 connected companies in 4 countries within 3 months. $2.4M seed round from Target Global.
Scaling
Added 6 languages, RAG system, integrations with 20+ services. 2,000+ active clients. Series A $12M. Offices in Berlin, Istanbul, and Almaty.
Today
Platform processes 1M+ conversations monthly. Enterprise clients in 15 countries. Team of 85. Launched on-premise and white-label partner program.
Our Principles
Customer First
Every decision starts with: how does this help our customers' business? Not technology for technology's sake.
Transparency
Open pricing, honest metrics, clear documentation. No hidden fees or fine print.
Reliability
99.9% uptime isn't marketing — it's a commitment. Every incident is publicly reviewed on our status page.
Privacy
Customer data is sacred. GDPR compliance isn't for show — it's by conviction. We never sell or analyze your customers' data.
Team
Engineers, designers, and entrepreneurs from Google, Amazon, Yandex, and McKinsey
Alexander Reinhardt
CEO & Co-founder
Ex-McKinsey, 12 years in business process automation. MBA INSEAD. Built and sold two SaaS startups.
Dinara Satpayeva
CTO & Co-founder
Ex-Google, 10 years in NLP and speech recognition. PhD Computer Science, ETH Zurich. 15 patents in speech processing.
Marcus Weber
VP of Engineering
Ex-Amazon Alexa, 8 years building voice assistants. Led a team of 40 engineers.
Aigerim Nursultanova
VP of Product
Ex-Yandex Alice, 7 years in AI product management. Launched 3 products with 10M+ users.
Thomas Klein
VP of Sales
15 years in Enterprise SaaS sales. Ex-Salesforce. Built DACH sales team with $50M ARR.
Leila Karimova
Head of Customer Success
Ex-Intercom. 6 years in B2B SaaS Customer Success. Team NPS — 78.
Join the Team
We're always looking for talented people who want to change the world of communication
Ready to automate your customer service?
Join 2,000+ companies already using AI Operator
14-day free trial. No credit card required.