Platform capabilities
Tools that work for you
Every feature is designed for maximum business efficiency. Not just a chatbot — a full-fledged AI operator.
Voice AI
Makes and receives calls with a natural voice. Understands accents, dialects, and complex requests. SIP telephony and any PBX integration.
- 97% speech recognition accuracy
- Natural voice synthesis with tone and speed control
- Real-time emotion detection
- Automatic transfer to human when needed
- Recording and transcription of all calls
- Voice cloning of your best agent
Omnichannel Messaging
WhatsApp, Telegram, web chat — all channels in one place with unified customer history. Seamless channel switching without losing context.
- Unified customer profile across channels
- Send images, documents, voice messages
- Quick reply templates
- Automatic follow-up messages
- Real-time CRM integration
- Group chats and broadcasts
Booking System
Full-featured appointment system. Availability check, confirmation, reminders, rescheduling and cancellation — all automatic.
- Sync with Google Calendar, Outlook, iCal
- Automatic SMS and email reminders
- Queue and waitlist management
- Smart staff assignment
- Online payment at booking
- Double-booking protection
Multilingual
AI automatically detects the customer's language and responds accordingly. Six languages out of the box, more on request.
- Automatic language detection
- Russian, English, German, Turkish, Kazakh, Uzbek
- Contextual translation with business terminology
- Language switching within a conversation
- Cultural response adaptation
- New languages on request
Knowledge Base & RAG
Upload business documents — menus, price lists, FAQ, policies. AI indexes everything and provides accurate answers with source citations.
- Upload PDF, DOCX, spreadsheets, web pages
- Automatic indexing and updates
- Answers with source citations
- Priority for current information
- Knowledge base versioning
- Manual answer correction
Analytics & Dashboards
Complete picture of your AI operator's performance. Call metrics, conversions, customer sentiment, popular questions — all in real time.
- Real-time dashboard
- Customer sentiment analysis
- Conversion funnel by channel
- Load heatmap by hour
- Export reports to PDF and CSV
- Automatic weekly reports
Integrations
Connect AI Operator to your existing systems. REST API, webhooks, ready-made connectors to popular services.
- iiko, R-Keeper, Poster (restaurant systems)
- 1C, Bitrix24, amoCRM
- Google Calendar, Outlook
- Stripe, PayPal (online payments)
- Zapier, Make (automation)
- Open REST API with documentation
Security & Compliance
Full GDPR and SOC 2 Type II compliance. Data encryption at rest and in transit, audit logs, multi-tenant isolation.
- AES-256 encryption at rest, TLS 1.3 in transit
- Multi-tenant data isolation
- Audit logs for all actions
- SSO via SAML 2.0 and OpenID Connect
- Two-factor authentication
- Regular penetration testing
AI Operator vs. Traditional Call Center
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